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We provide service to our customer to ensure that every customer has a great experience to work with SoStron when they reach out for help.
1. Online service
We have an online trainging course / FAQ / live chat for our customer/engineer,so you can find answers right away before reaching out to anyone else.
If not, help from a real person is just a couple clicks away,we will be with you in a min.
2. Remote assist with CMS
Thanks to SoStron CMS,it help us to remote control our customer's screen remotely,we can assist with installation, trouble shooting, live monitoring remotely and operate them after.
3. We know LED Screen
To give better service,we have a supporting team working in the LED screen field for years,our guys are product expert and with english speaking.We fly all over the world to help customer with local training,on side installation and trouble shooting.
We believe in our displays, and we believe it will benefit our customers.
4. Respond in 24H
Pick up the phone,answer every email in 24H is a cornerstone of our service.
5. Keep smilling
Attitude is everything, we always keep positive attitude in providing customer service even it's not face-to-face.
6. Actively listen
Paying attention to your feedback, then looking back over the data, as well as listening in real-time,it will effectively solve the issues and resulting in happier customers.